There are plans to use tweets as a public suggestion box. For example, collecting tweets that originated in Chicago and searching for key words that would help city staff identify problems (people tend to tweet about what's not going well).
There probably wouldn't be hundreds of tweets originating in Normal about town-related problems people are experiencing, but there might be some. I wonder how whiny we would sound . . .
"There are too many leaves on the grass!"
"Why do we have to listen to train whistles at night? I'm trying to sleep."
"Why can't all the stoplights be coordinated so I can speed down the street without stopping?"
"Who painted these bird heads on the streets? I don't like them."
"Why is my water bill now higher than my electric bill?"
"Why do they flush the hydrants in the middle of the night?? I'm trying to sleep."
"Why do they pick up garbage so early? I'm trying to sleep."